FAQs
1. When was Mountain Top Travels and Tours Pvt. Ltd. established?
Mountain Top Travels and Tours Pvt. Ltd. was established in 2015 and has been providing reliable and professional travel services in Nepal since then.
2. Where is your office located?
Our head office is located at Paknajol, Thamel-16, Kathmandu, Nepal, one of the main tourism hubs in the country.
3. Is Mountain Top Travels and Tours Pvt. Ltd. a government-authorized company?
Yes, we are a fully registered and government-authorized travel agency, affiliated with the Nepal Tourism Board (NTB), IATA, and NATTA.
4. What travel services do you offer?
We offer a wide range of travel services including domestic and international air ticketing, holiday packages, visa services, trekking and tour packages, vehicle rental, and hotel booking services.
5. Do you provide domestic and international flight ticketing?
Yes, domestic and international air ticketing is one of our core services. We assist with flight bookings to destinations worldwide.
6. Do you offer customized holiday packages?
Yes, we provide customized domestic and international holiday packages tailored to individual travel preferences, schedules, and budgets.
7. Can you assist with visa services?
Yes, we offer professional visa assistance services, helping with documentation and application guidance for various destinations.
8. Do you organize trekking and tour packages in Nepal?
Yes, we organize trekking and tour packages across Nepal, including cultural tours, adventure travel, and trekking experiences.
9. How can I make a booking?
You can make a booking by visiting our office, contacting us via phone or email, or submitting an inquiry through our website. Our team will assist you throughout the booking process.
10. Is advance payment required to confirm a booking?
Yes, advance payment is required to confirm any booking. The payment amount depends on the selected service and will be informed before confirmation.
11. What is your refund policy?
Refund policies vary depending on airlines, hotels, and service providers. Any applicable refund will be processed according to their terms and conditions.
12. How long does it take to receive a refund?
Refund processing time depends on the service provider and payment method, and it may take several working days after approval.
13. Can I reschedule or modify my booking?
Yes, bookings can be rescheduled or modified, subject to availability and the rules of airlines, hotels, or service providers.
14. Are there any charges for rescheduling?
Rescheduling may involve additional charges depending on the service provider’s policies. Our team will inform you of any applicable fees in advance.
15. Why should I choose Mountain Top Travels and Tours Pvt. Ltd.?
We are a trusted travel agency in Nepal with years of experience, government authorization, international affiliations, reliable service, and a strong focus on customer satisfaction.